{"id":4760,"date":"2024-04-27T16:13:47","date_gmt":"2024-04-27T06:13:47","guid":{"rendered":"https:\/\/positivesolutions.com.au\/?page_id=4760"},"modified":"2025-08-01T12:25:09","modified_gmt":"2025-08-01T02:25:09","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/positivesolutions.com.au\/about-us\/feedback-and-complaints\/","title":{"rendered":"Feedback and Complaints"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-has-pattern-above is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim wp-block-cover__gradient-background has-background-gradient has-custom-colour-1-gradient-background\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" class=\"wp-block-cover__image-background wp-image-700\" alt=\"Positive Solutions provides Mediation, Counselling and Employee Assistance Program Services for individuals, families and workplaces across Tasmania\" src=\"https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner.png\" data-object-fit=\"cover\" srcset=\"https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner.png 1920w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner-300x169.png 300w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner-768x432.png 768w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner-1024x576.png 1024w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2018\/09\/home-banner-1080x608.png 1080w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\"><h1 class=\"has-text-align-center wp-block-post-title has-xxx-large-font-size\">Feedback and Complaints<\/h1>\n\n\n<p class=\"has-text-align-center\"><strong>We want to hear from you<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:0362235612\">CALL US NOW<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"><span><span><a href=\"https:\/\/positivesolutions.com.au\/\">Home<\/a><\/span><\/span>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your feedback matters to us<\/strong><\/h2>\n\n\n\n<p>We value the feedback we receive, about what we are doing well, what we can improve on as well as any complaints. Your feedback is important as it helps us to make sure we are responding to your needs in the best possible way and allows us to improve what we do.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Feedback<\/strong><\/h3>\n\n\n\n<p>Our team values the positive feedback from clients.<\/p>\n\n\n\n<p>We also welcome general feedback about our services and our website, or ideas about how we could improve our services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>You can provide feedback by:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>telling our administration staff<\/li>\n\n\n\n<li>talking to your practitioner<\/li>\n\n\n\n<li>filling in the <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=89L819E2RU29i8OgbNiWBhLKWV7rENRAockjj_Yw4gZUNE9VS084Q1pHVkhQSFNIVlMyNFNLOTVMRSQlQCN0PWcu\" target=\"_blank\" rel=\"noopener\">form<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Complaints<\/strong><\/h3>\n\n\n\n<p>You have the right to make a complaint if you are not satisfied with the service you received from us. This includes whether you are dissatisfied with the behaviour of a staff member, or the way in which you were provided with the service. We aim to handle complaints&nbsp;in ways that ensure access and equity, fairness, accountability, and transparency. Positive Solutions is committed to investigating all complaints fairly and within the principles of natural justice&nbsp;<\/p>\n\n\n\n<p>To make a complaint, or if you have questions about how to give feedback or make a complaint:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone: (03) 6223 5612<\/li>\n\n\n\n<li>Email: <a href=\"mailto:manager@positivesolutions.com.au\">manager@positivesolutions.com.au<\/a><\/li>\n\n\n\n<li>Our form: available&nbsp;<a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=89L819E2RU29i8OgbNiWBhLKWV7rENRAockjj_Yw4gZUNE9VS084Q1pHVkhQSFNIVlMyNFNLOTVMRSQlQCN0PWcu\" target=\"_blank\" rel=\"noopener\">here<\/a><\/li>\n\n\n\n<li>Write to us at:<\/li>\n<\/ul>\n\n\n\n<p>The Operations Manager<\/p>\n\n\n\n<p>Positive Solutions<\/p>\n\n\n\n<p>165-167 Davey Street, Hobart<\/p>\n\n\n\n<p>Tasmania, 7000<\/p>\n\n\n\n<p>We make all efforts to resolve any complaints within 30 days.<\/p>\n\n\n\n<p>A full copy of our Feedback and Complaints Policy is available by contacting <a href=\"mailto:admin@positivesolutions.kingsdigital.dev\">admin@positivesolutions.com.au<\/a><\/p>\n\n\n\n<p><strong>General enquiries<\/strong><\/p>\n\n\n\n<p>If you have a question about our services, courses, training, careers or another topic not related to providing feedback, please visit our <a title=\"Contact Us\" href=\"https:\/\/positivesolutions.com.au\/contact\/\">contact page<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-has-pattern-above-2 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--40)\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim wp-block-cover__gradient-background has-background-gradient has-custom-colour-1-gradient-background\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1365\" class=\"wp-block-cover__image-background wp-image-1767\" alt=\"\" src=\"https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash.jpg\" style=\"object-position:49% 61%\" data-object-fit=\"cover\" data-object-position=\"49% 61%\" srcset=\"https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash.jpg 2048w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-300x200.jpg 300w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-1024x683.jpg 1024w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-768x512.jpg 768w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-1536x1024.jpg 1536w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-1080x720.jpg 1080w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-1280x853.jpg 1280w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-980x653.jpg 980w, https:\/\/positivesolutions.com.au\/wp-content\/uploads\/2021\/05\/yuriy-kovalev-nN1HSDtKdlw-unsplash-480x320.jpg 480w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-text-align-center has-xxx-large-font-size\">if you need support and assistance, think Positive<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact\/\">Contact us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your feedback matters to us We value the feedback we receive, about what we are doing well, what we can improve on as well as any complaints. Your feedback is important as it helps us to make sure we are responding to your needs in the best possible way and allows us to improve what [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-4760","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Positive Solutions - Feedback and Complaints<\/title>\n<meta name=\"description\" content=\"Your feedback is important as it helps us to make sure we are responding to your needs in the best possible way and allows us to improve what we do.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/positivesolutions.com.au\/about-us\/feedback-and-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Positive Solutions - 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